Last updated: November 3, 2026
When you shop with VANDRYLL, you share information that helps us handle your order. This page explains what we use it for and how to reach us with a privacy question.
Information you give us
When you order, create an account, or email us, we collect the details you provide. These may include your name, email, phone number, billing and delivery addresses, order details, and messages. Please do not email passwords, full payment-card details, or identity documents for routine customer support.
Information from your visit
Our website and hosting systems may record your IP address, browser and device details, pages requested, and technical logs. Cookies help keep your basket and account session working. You can manage cookies through your browser; blocking essential cookies may affect checkout or sign-in.
How we use it
We use your information to process payments and orders, arrange delivery, answer questions, manage returns and refunds, keep records, and protect the store from misuse. If we offer promotional emails, you can unsubscribe from them without stopping messages about your orders.
Who receives order information?
We share the information needed to complete these tasks with service providers, such as payment processors, delivery and fulfillment providers, website hosting services, and email services. Their own privacy terms may also apply to services they provide directly. We may disclose information when required by law or to address fraud and security issues.
Where it is handled and how long we keep it
Service providers may process information outside your state or country. We keep personal information for as long as needed to fulfill orders, provide support, maintain required business records, and meet legal obligations. No internet transmission or storage system can be guaranteed completely secure.
Your choices
Email us to ask about access, correction, deletion, or a copy of your information. Depending on where you live, other privacy rights may apply. We may need to verify your request and may retain records required for legal, accounting, or security reasons.
Other websites and children
Links or embedded content from another service may be covered by that service’s privacy policy. Our store is intended for adult shoppers, and we do not knowingly collect personal information from children under 13. Please contact us if you believe a child has provided information.
Changes to this policy
We will post updates here and change the date above. If a change requires additional notice or consent, we will provide it as required.
Need a hand?
Email [email protected]. Customer service hours: 9:00 AM–5:00 PM, Los Angeles time (Pacific Time; PST or PDT as applicable).
Who operates VANDRYLL?
VANDRYLL is operated by Bolai Trading (Shenzhen) Co., Ltd. (English transliteration of the registered company name).
Legal representative: Yan Yang
Established: October 18, 2017
Registered and operating address
Room 701, Building A, Shajing Building, Shajingtou Village,
No. 31 Shatoujiao Residential Community, Haishan Subdistrict,
Yantian District, Shenzhen, Guangdong 518081, China.
This is our registered and actual business operating address. It is not a return warehouse. To arrange a return, email [email protected]. Our team will provide the current overseas return address for your order.